![]() ![]() Neither Canvas Tier1 Support nor UC Davis IT Express can assist with these. The list below cover various tools and aspects of Canvas that are not part of Canvas’ core, but are either separate tools or different educational technology offerings. Getting help with LTI Tools added to UC Davis Canvas Because of this, you are encouraged to use the “Tags” feature and select either the topic that you are interested in, or use the “Higher Education” tag for the most appropriate material. For more information on using the portal check out the Training Services Portal Guide. Keep in mind that the trainings are for the entire Canvas community which includes Higher Ed, K-12, and Admins. The Training Services Portal is accessed via the “?” Help icon on the left side of any Canvas web page. UC Davis has access to recorded and interactive online workshops on a variety of topics related to Canvas. All of these events can be found under the Events and Workshops section of the Canvas Help web site: Online Training Services ![]() Throughout the term our UC Davis instructional technologists hold drop-in Office Hours. Appointments can be made with an Educational Technologist using the ATS Scheduler: Events & WorkshopsĪt the beginning and end of each quarter, Canvas workshops are offered on topics such as setting up your course, gradebook/final grade submission, Gradescope, and using Modules. Learning how to use UC Davis Canvas One-on-One AssistanceĪcademic Technology Services offers the opportunity to discuss your UC Davis Canvas needs as related to your curriculum and teaching. Canvas provided Instructor Video Guides.UC Davis specific Knowledge Base articles.Instructure provides a wide variety of user guides and videos in the Canvas Community pages, while UC Davis offers knowledge base articles specific to UC Davis’ implementation of Canvas through the UC Davis Knowledge Base. Live Chat by using the “Let’s Chat” feature at.Assistance with how to incorporate UC Davis Canvas into your instructional plans.Issues with student course enrollments or instructor course assignments.This service is provided by UC Davis IT Express and Academic Technology Services (ATS) instructional technologists, and is the best resource for UC Davis specific issues. “Report a Problem” via a web form by clicking the “?” Help icon on the left hand navigation menu in Canvas.Live Chat by clicking the “?” Help icon on the left hand navigation menu in Canvas.All instructors, TAs, students, and staff.24 hours a day, 7 days a week, 365 days a year.Assistance with newly released features.Assistance with how to accomplish certain tasks.Errors encountered within the Canvas learning management system.General issues using the tools in the Canvas learning management system.If it is determined that your issue requires local UC Davis support resources, Canvas Tier1 Support will forward a request to the UC Davis Canvas support personnel. This service is provided by Instructure, the vendor, and is considered the best initial support resource, providing the quickest response. Getting help with LTI Tools added to UC Davis Canvas. ![]()
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